15 Quotes on Customer Care from Top Execs and CEOs

shoppingCustomers are the core of your business. They make it possible to achieve your business goals; in fact without them you wouldn’t have a company. Their satisfaction should be your focus especially in this holiday season where providing great service is even more critical than usual. So to inspire you to put the satisfaction of your customers first, here are some quotes/tips from top CEOs’ and executives on customer care;

  1. The purpose of a business is to create a customer who creates customers – Shiv Singh
  2. Customer service is not a department, it’s everyone’s job – Anonymous
  3. You’ll never have a product or price advantage again. They can be easily duplicated, but a strong customer service culture can’t be copied – Jerry Fritz
  4. Know what your customers want most and what your company does best. Focus on where those two meet – Kevin Stirtz
  5. Whether you are big or small, you cannot give good customer service if your employees don’t feel good about coming to work -Martin Oliver
  6. The more you engage with customers the clearer things become and the easier it is to determine what you should be doing – John Russell
  7. If you make customers unhappy in the physical world, they might each tell 6 friends. If you make customers unhappy on the Internet, they can each tell 6,000 friends – Jeff Bezos
  8. Statistics suggest that when customers complain, business owners and managers ought to get excited about it. The complaining customer represents a huge opportunity for more business -Zig Ziglar
  9. Your most unhappy customers are your greatest source of learning – Bill Gates
  10. We see our customers as invited guests to a party, and we are the hosts. It’s our job every day to make every important aspect of the customer experience a little bit better – Jeff Bezos
  11. Make your product easier to buy than your competition, or you will find your customers buying from them, not you – Mark Cuban
  12. Make a customer, not a sale – Katherine Barchetti
  13. Spend a lot of time talking to customers face to face. You’d be amazed how many companies don’t listen to their customers – Ross Perot
  14. Customers don’t expect you to be perfect. They do expect you to fix things when they go wrong – Donald Porter
  15. The goal as a company is to have customer service that is not just the best but legendary – Sam Walton

You can never place too much emphasis on your customers. Remember it much easier to keep customers than it is to attract new ones. You should develop customer loyalty and satisfaction; otherwise you will lose your current customers and may prevent prospective ones from doing business with you.

Happy New Month and comments are welcome.

Emem Ita

Emem Ita

Hello, I'm Emem, a Marketing & Social Media Strategist with a flair for reading, research, pretty shoes and luscious cake.

I help consultants and service based businesses gain visibility, increase influence and consistently attract customers through PR, Social Media & Content Marketing Strategies.

Right now I have some openings and am currently taking on new clients. To work with me, schedule a FREE, no obligation strategy session with me by clicking this link https://bit.ly/2i4f0Mz

If you want to learn how to consistently attract customers online, reserve your spot at the next Customer Attraction Bootcamp. Find out more here https://bit.ly/2GBMLzx
Emem Ita
About Emem Ita

Hello, I'm Emem, a Marketing & Social Media Strategist with a flair for reading, research, pretty shoes and luscious cake.

I help consultants and service based businesses gain visibility, increase influence and consistently attract customers through PR, Social Media & Content Marketing Strategies.

Right now I have some openings and am currently taking on new clients. To work with me, schedule a FREE, no obligation strategy session with me by clicking this link https://bit.ly/2i4f0Mz

If you want to learn how to consistently attract customers online, reserve your spot at the next Customer Attraction Bootcamp. Find out more here https://bit.ly/2GBMLzx

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