7 Ways to Know Your Customers Future Needs

The thrill of making a sale or getting a new customer is something that is better experienced than described but after getting customers, you have to find ways of keeping them. This is very important and goes a long way in determining the future success or even survival of your business.

One major way of keeping customers is to regularly anticipate their future needs and how your product/service can solve them. This means that you should regularly think of

  • What your customers would need or even like in the future
  • How your product/service can satisfy those needs
  • How you can satisfy those needs before your competitors

Anticipating your customers’ needs;

  • Shows customers that you care about them and are thinking about them.
  • Inspires the loyalty of customers to your business. Remember it is cheaper to retain customers than make new ones. They also become big supporters of your business, recommending you to their family, friends, colleagues and even strangers.

So how do you anticipate their needs?

  1. Closely watch them. How they use your service/product. What problems do they have when using your products/services? That indicates a future need. Also observe what they are saying (online and off line)
  2. Consider what your customers will need next in order to make use of or enjoy your product/service, and try to provide it.
  3. Create opportunities or a platforms for  customers to share their ideas regarding your products, services or business eg feedback forms, an email address/number to call to send complaints and suggestions. Also encourage customer reviews of your products and services, then use those reviews to improve your business.
  4. If you have been in business for a while, you are already aware of some common questions, problems customers have. What have you done with that information? If you don’t make use of past information, customers will not trust that you will do things with present information so will rather not tell you.
  5. Put yourself in the shoes of your customers. Try using your products/services to identify problems or frustrations when customers use it.
  6. Train your employees on good customer relationship. This is because they regularly interact with customers. If they have good relationships with customers, they will be able to gain customers trust. Customers will be able to tell them things. They will also readily spot future needs
  7. Create systems that will help you monitor customer buying habits

As you observe their needs, take action. If you do this, your customers will keep coming back to do business with you. Wouldn’t you like that?

Comments are welcome. Have a great week

Emem Ita

Emem Ita

Hello, my name is Emem. I'm a marketing & social media strategist with a flair for reading, research, pretty shoes and luscious cake.

I help Entrepreneurs, Coaches & Trainers Move From Struggling Online To;

*Increasing Their Online Visibility & Influence even if they are introverts
*Consistently Attract Customers Online

Download this online customer attraction checklist and start consistently attracting customers online. Click this link to download http://bit.ly/2wwzJ1u

Schedule a free strategy session with me by clicking this link http://bit.ly/2hLXfoC
Emem Ita
About Emem Ita

Hello, my name is Emem. I'm a marketing & social media strategist with a flair for reading, research, pretty shoes and luscious cake.

I help Entrepreneurs, Coaches & Trainers Move From Struggling Online To;

*Increasing Their Online Visibility & Influence even if they are introverts
*Consistently Attract Customers Online

Download this online customer attraction checklist and start consistently attracting customers online. Click this link to download http://bit.ly/2wwzJ1u

Schedule a free strategy session with me by clicking this link http://bit.ly/2hLXfoC

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